Welcome to the Evolvepreneur (After Hours) Show
I am your Special Host Richard Wray
Join me today where we dig deep with our guests and get you the best concepts and strategies to fast-track your business.
My very special guest today is Kent Lewis ...
Kent had great success running his digital marketing agency, but over time became disconnected from his team and clients. He realized he needed a change when he was unhappy and unfulfilled. Kent created a credo to attract the right people and refocus the company, which helped improve employee retention. However, some employees took advantage of the relaxed culture and stopped respecting him. After a difficult period, Kent rebuilt the agency and focused on caring for his employees above all else. He now works to help companies bridge the gap between excellent employee and customer experiences, which can significantly boost business success. Kent advocates focusing first on creating a top-notch environment for workers as the path to profitability and longevity.
Key Moments:
- Kent founded PDX Mindshare to help professionals and companies in Portland with recruiting, growth and employee retention.
- Kent previously founded and sold a successful digital marketing agency called Amville Media.
- In 2013, Kent felt disconnected from his agency team and clients. He didn't enjoy running the business anymore.
- Kent created a "credo" with values like delighting clients daily to help turn the agency around. This attracted new employees and clients.
- Turnover reduced after the credo but issues remained, like some employees expecting to "retire at 33."
- By blowing up and rebuilding the agency, Kent was able to make improvements and have a successful relaunch.
- Kent nurtured employees' careers but some later betrayed him by stealing clients.
- Kent now focuses on bridging the employee and customer experience through a "first class mindset" at all levels.
- Happy employees lead to more profitable businesses, according to Kent's research.
- Kent advises business owners to both work on and in their business to maintain connections.
About The Show
Evolvepreneur (After Hours) Show features guest stories about entrepreneurs and their journeys from startup, growth to success.
If you're looking to succeed with quick start concepts for online entrepreneurs, this brand new show reveals how startup entrepreneurs or someone looking to start, grow or reboot their online business can understand how to create specific strategies to build their list, make offers and connect with their best buyers.
We want to help entrepreneurs make a real difference and navigate the messy world of startup or re-launch.
Also, visit https://evolvepreneur.app/podcast/show to grab your free copy of #1 International Best Selling Book "Evolvepreneur Secrets for Entrepreneurs".
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Want to be a guest on the show?
Apply here: https://evolvepreneur.app/page/guestapplication
Sponsored by Evolvepreneur.app—"Your All In One Business System".
